Bring the Details
Include your exact Minecraft username, transaction ID, date, game mode and a clear description of the problem.
NEVER POST PAYMENT DETAILS PUBLICLY0102 03
Open a Ticket
The official Discord is the fastest route for purchase issues, player reports, appeals and account help.
OPEN DISCORD →Help Us Reproduce It
For bugs, tell us what happened, where it happened and the exact steps that trigger it. Screenshots or clips are useful.
CLEAR REPORTS GET FASTER ANSWERSCOMMON QUESTIONS
Quick answers.
Use a private ticket whenever your situation contains account or payment information.
Where is my purchase?+
Most purchases arrive automatically within a few minutes. Reconnect once, then open a Discord ticket with your username and transaction ID if delivery is still missing.
Can Bedrock players use the store?+
Yes. Select the exact dot-prefixed username shown in-game so your purchase reaches the correct Floodgate account.
Are SkyBlock ranks valid on Survival?+
No. Purchases are tied to the game mode named on the product page and do not transfer between servers.
What if I entered the wrong username?+
Do not purchase again. Open a private ticket immediately with the transaction ID and both usernames.
Can I get a refund?+
Digital purchases are normally final once delivered. Contact support immediately for duplicate charges or incorrect delivery.
How do I appeal a punishment?+
Open a Discord ticket with your username, punishment reason and any useful evidence. Appeal eligibility depends on the offence; severe safety violations, fraud and repeat abuse may be final.
Can I purchase an unban?+
No automatic unban is sold. Store purchases never override moderation decisions, and buying something does not affect an active punishment.