Missing or incorrect delivery
Reconnect once, confirm the selected username and open a private ticket with the transaction ID. We will verify the order and deliver, repair or replace the affected entitlement where appropriate.
LAST UPDATED 23 JULY 2026
Contact us early so we can put things right.
This policy does not reduce any statutory consumer rights that apply to your purchase.
Charged more than once
Do not purchase again. Send both transaction references privately so the duplicate can be investigated and corrected.
Purchased for the wrong account
Contact support immediately. Transfers are not guaranteed after an entitlement has been used, claimed, traded or otherwise consumed.
Incorrect package contents
If a delivered package is missing an advertised item or entitlement, contact support with the transaction ID so the order can be checked and corrected.
Change-of-mind requests
Digital packages may be delivered immediately. Cancellation rights can differ once digital supply has begun with the customer's agreement. Contact support promptly and before using the package; each request is assessed alongside applicable consumer law.
Faulty or misdescribed content
If digital content is faulty, unavailable or materially different from its description, SkyBlur will investigate and provide the remedy required by applicable law, which may include correction, replacement, price reduction or refund.
Punishments and server access
A valid moderation action does not automatically make an earlier correctly delivered purchase refundable. Store purchases do not remove punishments or override the Server Rules.
How to request help
Use a private Discord support ticket and include the Minecraft username, transaction ID, purchase date and a concise description. Never publish full payment details or card information.
Need purchase help?
Keep the transaction reference ready and contact the verified SkyBlur team privately.
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